What you liked: The music, sliding scale, peaceful setting, walk-in accessibility, informality of clinic, sense of community, and "Everything." Many appreciate the smells; I diffuse essential oils as aromatherapy...let me know if you are interested in ordering oils for yourself, and I'll notify you of my next order placement. As for the results of treatment, 95% of you reported one or more positive outcomes, and 99% of you said the acupuncturist is friendly, respectful, and approachable (thank you!).
What you didn't like: The music...both liked and disliked.
The lack of chairs. Overwhelmingly, the lazy-boy recliners are preferred, but some of you don't feel comfortable in those available. In the interest of both reducing our impact on the environment and managing overhead expenses (so that services remain affordable for you), I reuse furniture and decor wherever possible in the clinic. So if you have an old recliner collecting dust in your rec room, or if you find a great chair at Goodwill or a yard sale, let me know and I'll arrange to pick it up. (Smoke and pet-free, please.)
The table was overwhelmingly disliked: only 20% of you remotely liked it; the rest either were neutral or actively disliked it. I hear you, and I will work to replace it with more of the chairs that you prefer!
Other concerns: Some of you expressed concern that even with the sliding scale it can be difficult for a family to receive frequent acupuncture care. If you are interested in learning about volunteer opportunities for trade, please let me know.
Hours. I understand that the clinic's limited evening hours present a challenge in receiving regular acupuncture care, and I appreciate your patience while the clinic grows to the point at which it can support a second salary. Your continued referrals, posting of flyers, and distribution of business cards help support that growth.
A word from our sponsor: 65% of you receive acupuncture once a week or less. If your symptoms decrease on this schedule, great! If not, come more often. A big part of the reason that I use a sliding scale is so you can afford to receive frequent acupuncture services. Traditionally, acupuncture is given every day for ten days in a row, then a ten day break, followed by further ten day courses as necessary. I realize that most of you don't have time to come in that frequently, and therefore I strongly encourage you to receive acupuncture 2-3 times per week for the first few weeks. Remember that I would much rather have you receiving acupuncture often and paying a little each time and getting better, than to have you receiving it infrequently and paying more each time and not improving much. I want you to get healthy; I want you to come in often. As symptoms diminish, so too can the frequency of your treatments.
Referrals: Wow! 100% of you have recommended the clinic to friends and family. Thank you!! Community Acupuncture depends upon a high volume of patients to succeed financially...please continue to think of us in the future for your friends/family. Extra business cards and flyers are available at the check-out desk...pass them out like chocolate!
Music: While 94% of you found it peaceful, a few individuals didn't like the selection available. A few thought it was too loud (2%), while others felt it was too quiet (4%), and another 4% thought the sound quality was uneven. Please remember that disposable earplugs are available when you walk in the treatment room by the blankets and pillows, and you are always invited to bring your own MP3/IPod player with your favorite tunes.
Temperature: A few of you felt the room was cold. Since the survey, blankets and scarves in varying weights and sizes have been made available immediately upon entering the treatment room. Please grab what you'd like (including any pillows). I've also bumped the thermostat up a few notches, and the number of space heaters has been increased so that there is one next to every chair. If you feel chilly, please speak-up. Remember that there is a baby monitor in the room and at my desk, so even if I'm not in the treatment space, I can hear you if you need something.
Thank you again…if I haven’t directly addressed your concern, please don’t hesitate to talk with me personally, or send me an email. I are extremely grateful for your feedback and will continue to endeavor to serve the community well.
With Loving Gratitude, Jessica Feltz Wolfson
Please tell us what you like best about The Turning Point?
"I love the calm and laid-back atmosphere that makes The Turning Point feel much more like a place of healing and rejuvenation rather than an office or medical center."
"Prices are wonderful, very relaxing, healing environment, Jessica treats us all with respect and caring."
"I feel as though the Community aspect enhances the individual attention I've been given by Jessica in a tranquil, healing atmosphere."
"I really got a nice calm and professional feeling from Jessica. She made me feel very comfortable when coming to receive acupuncture."
"I had never experienced acupuncture before visiting The Turning Point. What I like best about the Center is the feeling of deep relaxation and peace I get each time I am there. I consider it my one hour "mini vacation."
"The sliding scale, the weekend hours and the atmosphere."
"Although it is a community based center, I like the fact that Jessica knows my individual problems and cares for me accordingly."
"I like the clean and calm atmosphere and of course, Jessica. She is a sweetheart!"
"Very relaxed and easy atmosphere."
"The serenity and the allowance of time to be quiet."
"Low cost, ease of appointments, great restorative atmosphere, quality work."
"Walk ins, informality, compassion, affordable."
"The wonderful service - the caring, compassion - the atmosphere."
"Jessica's caring professional manner. She remembers your history and is always able to ease the pain."
"Relaxing and inexpensive."
"That it is available to people, regardless of income."
"I enjoyed the easy and relaxed atmosphere. I appreciated the desire to help."
"Oasis of calm, affordable & effective treatment, convenience of walk-ins (hard to choose one "best")."
"I think the practitioner is just awesome! And I like being able to sit with needles in for as long as I like."
"I love how you personalize the acupuncture for people's specific needs. I love the flexibility of her accepting walk in appointments as well as scheduled appointments."
"Very accommodating, great community focus, very nice people."
"It's relatively convenient (a 20 minute drive) and allows the ability to schedule appointments or 'pop in' when I can eke out some free time from my workday. The atmosphere is open, warm and welcoming, and the staff displays great concern and empathy for problems and conditions."
"There are so very many things, I am not sure what to name as "best"...sliding scale, cozy atmosphere, the care, concern and attention of Jessica, the efficacy of Turning Point's services..."
"Jessica! :) The energy, upon walking through the door, is warm and soothing. The session itself was blissful and exactly what I needed that day. Thank you again."
"The thing I like most about The Turning Point is the owner, Mrs. Wolfson. She is the first impression one receives when arriving at the establishment, and her mood is always calm, peaceful, and sincere. I am absolutely sure that she has the best interest in my well-being as a visitor to the acupuncture center, and this is refreshing and pleasant because it seems unusual to receive this treatment from a medical professional these days, not to mention the lack of common courtesy from people in one's day to day life."
"I like that it is very easy to get an appointment and that I can pay what I can afford."
"1. Jessica has a wonderful chair-side manner. She makes you feel totally comfortable with something that takes a bit of getting used to. 2. The atmosphere is very relaxing. 3. The sliding scale means I can go as often as I need to."
"The quiet atmosphere."
"Peaceful atmosphere, fountains and music, Jessica's loving and caring presence along with her skill, sliding fee scale, ease of getting an appointment."
"Convenience and low cost treatments."
"I love the informal yet professional nature of the clinic. It has an uplifting and spiritual nature that isn't present in the regular doctor's office. When I experienced a treatment there, in the presence of others who were also receiving treatment, it was very peaceful."
"I like how open and upbeat Jessica is. I like the walk in aspect of the clinic."
"Quiet, relaxing, and your competence in your craft."
"I love the peaceful sanctuary you have created, Jessica. In addition, I do not mind being around other clients as we all sit together to receive our healing--it feels more community-like, almost indigenous and perhaps as it should feel and be. Thank you and I hope to be back soon again!"
"The atmosphere and how it's tucked away from the road. It's like a private oasis. Also, the affordability."
"Jessica and affordability."
"Jessica. She's intuitive, professional, personable and dedicated."
"Jessica's warm Friendly concern. It's relaxing atmosphere."
"The atmosphere is peaceful and serene and treatment is affordable."
"Price, attitude, knowledge, openness."
"Everything. The flexibility. The price. The acupuncturist. The results. The sense of community."
"I love everything Jessica you are wonderful and everything you say and do you put your heart and soul into it. I love the feel of the place its like a home not a business. I love the atmosphere the sounds the music. Everything is just wonderful. And Jessica you never talk down to me even though I am just a dad and old country boy. Thank You."
"I like Jessica, the owner and practitioner. She is very caring and helpful. I also like the very affordable rate structure. The clinic is soothing and comfortable."
"I like that it's affordable."
"The affordable prices, the relaxing atmosphere, the opportunity to have a natural alternative to staying healthy."
"The ease and peace I feel coming into the center. Jessica is warm, welcoming and soothing, offering advice, guidance and tips to help you on your path to wellness. There is nothing specific, but it is the collective of the components that make The Turning Point and Jessica the best place to be!"
"The atmosphere (plants, calming colors, music)."
How have our acupuncture treatments helped you?
"Really helps with my sinus pressure when allergy season comes along, very calming experience."
"Although I had multiple symptoms, the actual issue that led me to try acupuncture was resolved within 24 hours!"
"Eliminated my acid reflux symptoms."
"I continue to add new and positive changes to my life and the timing does appear to coincide with the beginning of my experience with acupuncture. I am now exercising again on a regular basis, eating better and doing yoga again for the first time in 10 years. The quality of my personal meditation time has improved. I am able to arrive at a deeper relaxed state more quickly and with more ease than before. I believe this happens because my mind and body "remember" how to get there more quickly because of the practice I get thru acupuncture."
"Has helped PMS."
"Decreased nicotine cravings."
"Calming my heart."
"The treatments have made me feel less anxious."
The acupuncturist (Jessica) is: _______.
"Thoughtful."
"Caring,kind,informed, involved in the community, gentle."
"All the above and more."
"A sweet, loving spirit whom I believe truly cares."
"Wonderful in every way."
"Knowledgeable about OM (Oriental Medicine)."
"Jessica goes the extra mile to enhance patients' experience at The Turning Point."
"Gentle."
"All around an excellent medical professional."
"She comes across as very knowledgeable. She takes the time to listen to all my symptoms, hear my concerns and answer my questions."
Additional Survey Comments
"Keep doing whatever you are doing to make the reception area smell so good. It's great to walk into that."
"Simply to continue to be who you are, offering your care from a place of sincerity & love - not only love of what you do, but for those you touch - I am blessed & honored to have you - everyone is."
"Don't stop what you're doing! I'm so proud of you for making it through your first year with so much positive feedback. I cannot imagine how strenuous it has been. Congratulations!"
"Keep up the great work! The Turning Point is an asset to the Frederick area."
"I love your clinic! Jessica rocks."
"Jessica made me feel as though she listened to my issues, focused on my individual needs, and in addition to being proficient, she CARES!"
"Jessica is the reason I even decided to try acupuncture for the first time."
Do you refer friends/family to The Turning Point? (100% of you said YES!) Why?
"I have nothing but positive things to say about The Turning Point."
"...because of the positive effects it continues to have on my physical problems."
"I already have! Jessica is a wonderful, skilled and nurturing practitioner. The affordability is a bonus."
"I already have!!"
"Convenient, affordable, and it works."
"I already have. Some have come and others are wary of going alone for the first time. I suspect I will need to plan an acupuncture "field trip" soon. ;) "
"Acupuncture is a great thing to get and I like The Turning Point and Jessica, it's a nice space and the pay set up is wonderful."
"A great place to experience this type of healing."
"I respect the pay-as-you can approach, as it opens opportunities to those who need the services yet struggle to pay for medical care."
"Quality, low cost, valuable, effective."
"Co-workers for sure and family."
"Always have - always will - a much needed service is available to everyone who needs it."
"It has helped me sooooooooo much I would recommend it to anyone."
"Because the practitioner is awesome!"
"Most definitely! You have a passion for what you do and it is a great place for healing and restoration."
"I tell everyone about TPA's services, have made many successful referrals and will continue to do so :) "
"I like the unique atmosphere, and the session itself was just so nice."
"I have received excellent, affordable treatment at the facility, and this is something very valuable and hard to find."
"It is easy to get an appointment. Jessica is very attentive and listens to your needs. The atmosphere is very relaxing."
"Lots of people would like to feel better without relying on drugs. If acupuncture can work for them, it's worth trying."
"It helped me."
"I have recommended The Turning Point to many others and all have been very satisfied."
"I like the quality of care and feel that others could deeply benefit from acupuncture especially for illnesses that modern medicine doesn't seem to be able to control such as high blood pressure, pain, etc."
"Each visit was productive and Jessica is very good as an acupuncturist."
"Acupuncture is an excellent relaxation tool for me, I have tried multiple approaches and this yields that fastest results."
"The flexibility of scheduling and also the professionalism. Mostly because of my results."
"Price, attitude, knowledge, openness."
"Great acupuncturist who can really help you. Price, location, flexible schedule."
"I recommend the center to everyone. I feel that it's such a great mode of treatment that many people overlook because of the cost or the fear of needles. I encourage my friends and family to at least try it out."
"I have recommend The Turning Point to many people I know because I felt an effective difference from receiving acupuncture treatments from Jessica."
"I believe we have an innate ability to heal--but life and circumstances cause energy blockages--acupuncture is one way to unblock the pathways so the body can heal itself without drugs. A good first route or in conjunction with other modalities."
